Terms & Conditions

1. Independent Service Disclaimer

Expert Care is an independent multi-brand out-of-warranty repair service center located in Hyderabad. We provide doorstep maintenance and repair services exclusively for out-of-warranty home appliances.

We are NOT an authorized service center, brand partner, or directly affiliated with LG, Samsung, Whirlpool, Haier, Godrej, Bosch, Voltas, or any other OEM (Original Equipment Manufacturer). All brand names, logos, and trademarks shown or mentioned belong entirely to their respective owners and are used strictly for descriptive identification purposes.

2. Doorstep Inspection & Booking

• Our technicians provide doorstep inspection and diagnosis upon booking confirmation.
• A nominal inspection fee applies for checking and diagnosing the issue. If you proceed with the suggested repair or component replacement, this inspection fee is adjusted/waived in the total repair quote.
• If you decide not to proceed with the repair after technician diagnosis, only the initial doorstep inspection fee remains payable.

3. Quotations & Replacement Spare Parts

All estimated quotes provided prior to repair work are based on initial diagnosis. If additional hidden component faults are identified during disassembly, our technician will inform you and seek verbal or written approval before proceeding with additional repairs.

We source high-grade, compatible replacement parts for repairs. Spare parts pricing varies depending on brand, model, and market availability.

4. Service Warranty & Guarantee

• Repairs and replaced spare parts carry a limited warranty (typically 30 to 90 days), as specified on the physical or digital invoice generated at completion.
• Warranty covers only the specific repaired component or replaced part. Unrelated technical faults arising after the repair date are not covered under the prior service warranty.
• Warranty Void Conditions: The warranty stands null and void if the appliance is opened or tampered with by an unauthorized third party, subjected to severe voltage fluctuations, physical damage, pest infestation, or water seepage post-repair.

5. Payments

Full payment for service, labor, and spare parts is due immediately upon completion of the repair work on the same day. Payments can be made directly to the technician via UPI (GPay, PhonePe, Paytm), cash, or net banking.

6. Limitation of Liability

While our technicians exercise maximum care during repair, Refrigerator Repair HYD shall not be held liable for pre-existing internal component degradation, indirect loss, food spoilage, or commercial losses resulting from appliance downtime.

7. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of the modified terms.